Shipping

We ship all over the world via Royal Mail and UPS.

Overseas customs charges

Products ordered for delivery outside the UK may be subject to import duties and taxes, which are charged once the package reaches its destination. Any charges by individual countries for customs clearance is the buyer’s responsibility as we have no control over this type of charge. Customs policies vary widely in different countries, you should contact your local customs office for further information.

Overseas customers should be aware that orders shipped to international destinations are subject to inspection by customs authorities and that we are sometimes required to state the value of the item directly on the package.

Returns

If an item is faulty, you can return your order to us within 30 days of delivery we will replace the item, provided you return the product you ordered in perfect condition together with all accessories, packaging and instructions that were supplied with the product. It is your responsibility to arrange, and pay for, the return of the goods to us.

When returning any goods (except where the item is faulty) it is your responsibility to arrange, and pay for, the return of the goods to us. We cannot accept responsibility for goods lost in transit so we strongly recommend that you send the goods by recorded delivery or obtain some other proof of posting.

We make every effort to ensure that goods arrive in a good condition. However, in the event of goods being faulty or damaged, please contact us as soon as possible following receipt of the goods (and, in any event, within 14 days). Our aim is to respond to all customer queries within ten working days of receipt.

We reserve the right to replace faulty products at our discretion. We will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due promptly and, in any event, within 30 days of the day on which we notify you that you are entitled to a refund. In respect of faulty products, we will refund the cost incurred by you in returning the product to us.